Privacy Policy
Last updated: January 1, 2026. Questions? Contact us.
1. Introduction
DO Mailbox ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business email services. We comply with the California Consumer Privacy Act (CCPA), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and Quebec's Law 25.
2. Information We Collect
We collect information you provide directly to us, including:
- Account registration information (name, email, company, phone)
- Payment and billing information (processed via PCI-DSS compliant processors)
- Email content and metadata processed through our infrastructure
- Usage data and analytics from your use of our admin panel
- Support communications and ticket histories
3. Data Storage & Residency
All customer data is stored exclusively in data centers located in the United States (US-East and US-West regions) and Canada (Toronto, Ontario). We do not transfer personal data outside of North America without explicit consent. This supports compliance with both PIPEDA and CCPA requirements.
4. How We Use Your Information
- Provide, maintain, and improve our email services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to comments and customer service requests
- Monitor and analyze usage patterns to improve performance
- Detect and prevent fraudulent activity and security threats
5. Your Rights (US & Canada)
Depending on your location, you have the right to: access your personal data, correct inaccurate data, request deletion of your data, opt out of certain data uses, and receive your data in a portable format. Contact us to exercise these rights.
6. Contact Us
For privacy inquiries: [email protected].